Contact us

Support

In case of issues in production or sandbox, or if you have questions about the PSD2-APIs, please contact the bank during opening hours at openbanking@oest.no to reach our support service

Please note that the following information must be included for all specific requests:

• Request timestamp
• Full Request URL
• Request ID
• PSU-ID

Contingency

In case of a major incident/unavailability of the PDS2 APIs according to RTS article 33(1), the TPP may report the critical incident to:

servicedesk.bf1.drift@tietoevry.com or phone +47 815 00 810.

The incident report must contain reference to bank, PSD2 API and enclosed a complete request and response for unique reference to the incident. Feedback will be given through this incident reference via e-mail.

In order to subscribe to the notification list for PSD2 to receive info about planned and unplanned downtime, please register your e-mail using the TPP Dialogue API